Serban’s main mission is to maintain a constant and renewed commitment to improving the IT services and solutions it offers. Serban considers the quality and safety of its products and services as its greatest responsibility, a priority commitment in its strategy, and part of the fundamental values of its company culture.

The Management of SERBAN GROUP, company that designs and implements IT solutions in key areas such as virtualization, storage, security and Cloud infrastructure, manages these services (administration, maintenance and monitoring); carries out co-sourcing projects and implementation projects for authentication and biometric signature solutions. is aware of the relevance of satisfying the needs and expectations of our stakeholders in terms of service requirements and, therefore, Customer Satisfaction is our priority focus of attention and we bring into play all the necessary resources to achieve these goals.

For this reason, the Management assumes, as a fundamental part of its mission, the responsibility for Quality Management, with the full participation of the Company’s personnel, committing itself to:

  • Comply with all applicable laws and regulations and other requirements to which Serban Group subscribes or which are relevant to Clients. Also taking into account the needs of the Organization’s relevant stakeholders.

This policy is understood, implemented and kept up to date at all levels of our organization and will be available to relevant stakeholders.