Digital workspace trends in 2024

At Serban Group, we know that in today's dynamic business world, the efficiency and security of digital work environments are critical to success. Since 2003, we have focused on leading the IT solutions sector, forming a team of highly qualified professionals passionate about technological innovation. In today's changing business landscape, the virtualization of digital work environments has become an essential component for operational efficiency, and in this scenario, Serban Group stands out as the undisputed leader in virtualization solutions for more than 20 years. .

This leadership is the result of our ongoing commitment to excellence, driven by a deep understanding of our customers' needs. By maintaining a continuous dialogue with them, we have identified the most notable trends for the year 2024, focusing on emerging demands in the virtualization of digital work environments or digital workspace.

To consider returning to the 100% physical position

We hear from some clients the desire to return to the physical booth, mainly to reduce costs and complexity but this, from our point of view, is a miscalculation. Where does this new need come from?

Well, let's start at the beginning. A few years ago, most applications migrated from a client-server architecture to a web architecture and software as a service (SaaS). This is what makes many companies believe that they do not need virtualization of the workstation. This, from our point of view, is a mistake since with a virtualized workspace we have infrastructure, data center and user control in a single space with governance.


Digital workspace as a service

Desktop as a Service (DaaS) is a model that offers Virtual Desktop Infrastructure (VDI) services on an outsourced basis, allowing organizations to access virtual desktops through the cloud instead of managing the infrastructure internally. In this approach, users can get virtual desktops on demand, access applications and data remotely, and benefit from the flexibility and scalability that the cloud provides. DaaS strategies and solutions eliminate the need to maintain and manage on-premises infrastructure, allowing businesses to easily adapt their virtual desktop capacity to changing needs. This service model contributes to operational agility, simplifies virtual desktop management, and offers organizations a more efficient and cost-effective solution for deploying and maintaining digital environments.




Cost savings

Having an entire model outsourced to an external provider, that is, an MSP (Managed Service Provider)helps reduce costs, among many others, those associated with applications, maintenance, management and support. The savings that we have observed in our experience in clients that have virtualized their workspaces are around 40% reduction, compared to companies that continue to maintain a traditional model of management, maintenance and operation of workstations.

Integration with AI

The integration of artificial intelligence (AI) into digital workspaces drives the automation of routine tasks, optimizes workflows and improves operational efficiency. Through intelligent chatbots, it facilitates communication and document management, while in data analysis, AI offers predictions and provides real-time insights to support data-based decisions. In addition, personalization is enhanced through algorithms that adapt the user experience and provide content recommendations based on their preferences, thus promoting a more effective digital environment focused on individual needs.

Security as a crucial element

The adoption of a digital work environment or digital workspace involves a series of considerations in terms of security and functionality. In terms of security, this management model provides the company with the possibility of customizing security policies, facilitating regulatory compliance, providing flexibility to the end user, which increases productivity, while providing the organization with centralized control. of the security of the environment of all its users. Additionally, it provides greater control and simplicity over updates and patches, as well as consistent performance, especially in resource-intensive operations. Everything that is offered to the user has the necessary validations so that they can access with all guarantees the resources necessary to carry out their work.

Analytics and observability

Analytics in the context of the digital workspace refers to the use of tools and techniques to collect and analyze data related to performance and resource utilization in digital environments or digital workspace. This approach allows organizations to identify patterns and trends, facilitating informed decision-making to optimize service infrastructure, while proactively identifying and acting on atypical end-user behaviors, which helps Identify possible impersonations and attacks from third parties posing as a collaborator. On the other hand, observability focuses on understanding and measuring the internal behavior of complex systems, such as virtualized environments. By implementing observability tools and practices, real-time visibility of interactions between service layers is achieved, facilitating problem detection and resolution, as well as continuous improvement of the performance of the virtualized environment.

The broad ecosystem of specialized brands

Of course, Citrix and Horizon from VMWare remain recognized leaders. These are followed very closely by Microsoft, although the fact that it only virtualizes with Azure means it has the most limited space. Although these three have been the main players in the market, we now see other emerging brands that make up an entire ecosystem of brands specializing mainly in the virtualization of desktops and the workspace, among them are Tehama, Itopia, Frame, Cameyo, Apporto, LeonStream, to name a few. And although desktop virtualization remains the spearhead of a digital workspace strategy, in the modern era we need business partners who, in addition to knowing how to design, implement and manage application virtualization environments, can understand the objectives and needs of each business to deliver the appropriate solution that includes everything from secure access to a hybrid environment with virtualization, access, control, authentication and authorization.





The value that comes from trusting your next steps in an integrator with the experience and knowledge of Serban Group is the peace of mind of knowing that, in addition to the value of the leading technologies in themselves with which we work, we deliver the complete and unified service. in the modality that the client wants. If you are looking to optimize your digital workspace, you can now access our SGX Workspace, the revolution in the work environment as a service. Don't hesitate to contact us, we are here to offer you personalized solutions that drive efficiency and innovation in your work environment.





Back to Blog